Frequently Asked Questions
Personal care services is a Medicaid program that assist clients who are either disabled or retired. A caregiver is assigned to assist the client with their every day tasks. Example: Bathing dressing, hygiene, laundry, meal prep, and errands.
The client must meet Medicaid requirements by the state of Texas in order to participate in the program. For more information you may contact 211.
Yes, we offer private pay personal care services.
We currently accept Superior Health Plan, Molina Healthcare, and Texas HHS (Starting Jan 2023).
Our agency is licensed under Texas Health and Human Services.
When the agency receives an authorized order from the insurance, we will contact the client to schedule an admission and begin service.
We do not offer home health or rehab. We only offer personal care service.
The client is allowed to have a preferred caregiver as long as the applicant meets the hiring requirements and passes a criminal background screening.
All applicants must apply in person at the office. You can see the Career page for more information. You can also download an application and bring it to the office.
All clients and employees are required to participate in the HHAexchange system.
Please contact the office at 972-332-4214.
If it is a medical emergency please contact 911. To speak to a supervisor, please contact the supervisors listed in the client's agency folder. You can also send a text at 972-332-4214 and a supervisor will respond.
Yes, our HIPPA Policy is listed below on the copyright credit. You may click the link and our policy will open in a new window.