Question 1

What is personal care services?

Accepted Answer

Personal care services is a Medicaid program that assist clients who are either disabled or retired. A caregiver is assigned to assist the client with their every day tasks. Example: Bathing dressing, hygiene, laundry, meal prep, and errands.

Question 2

How to I qualify for the personal care program?

Accepted Answer

The client must meet Medicaid requirements by the state of Texas in order to participate in the program. For more information you may contact 211.

Question 3

I don't qualify for Medicaid, can I still participate in the personal care program?

Accepted Answer

Yes, we offer private pay personal care services.

Question 4

What Medicaid insurances does the agency accept?

Accepted Answer

We currently accept Superior Health Plan, Molina Healthcare, and Texas HHS (Starting Jan 2023).

Question 5

Does the agency have a license?

Accepted Answer

Our agency is licensed under Texas Health and Human Services.

Question 6

When do my services start?

Accepted Answer

When the agency receives an authorized order from the insurance, we will contact the client to schedule an admission and begin service.

Question 7

Do you offer home health or rehab?

Accepted Answer

We do not offer home health or rehab. We only offer personal care service.

Question 8

Can I choose my own caregiver?

Accepted Answer

The client is allowed to have a preferred caregiver as long as the applicant meets the hiring requirements and passes a criminal background screening.

Question 9

How do I apply as a caregiver?

Accepted Answer

All applicants must apply in person at the office. You can see the Career page for more information. You can also download an application and bring it to the office.

Question 10

Do I need to use HHAExchange as a client?

Accepted Answer

All clients and employees are required to participate in the HHAexchange system.

Question 11

Who do I contact if I have a question?

Accepted Answer

Please contact the office at 972-332-4214.

Question 12

Who do I contact after hours?

Accepted Answer

If it is a medical emergency please contact 911. To speak to a supervisor, please contact the supervisors listed in the client's agency folder. You can also send a text at 972-332-4214 and a supervisor will respond.

Question 13

Do you have a HIPPA Policy?

Accepted Answer

Yes, our HIPPA Policy is listed below on the copyright credit. You may click the link and our policy will open in a new window.

Frequently Asked Questions